Week 2

Improvement Proposal for Taipei Main Station.

July 8

Observation on Taipei Main Station; each of us is responsible for monitoring at least 1 floor of the building. I got to observe the first and second floor.

Taipei Main Station is one of the oldest stations in Taiwan so, I think they have a lot of areas of improvement. Here are some of my remarks:

• Cigarette butts and trashes are found on the perimeter of the building.
• Wheelchair accessible restrooms are rare and people from the first floor should go downstair if they get the call from nature (very inconvenient for the passenger with luggage).
• No public elevator for the customer from the 1st floor to the 2nd floor. 
• Homeless invade every corner (first floor)
• Abandoned luggage can be found in front of restaurants and shops because there's no locker provided at 1st and 2nd floor.
• People who are tired or wanted to eat didn't have many places to rest so everyone is scattered around the floor.

July 9

We gather our information and point out areas that can be made better:

1. Wayfinding
2. Map
3. Resting area
4. Waiting/ meeting point
5. Ticket design
6. Timetable information system
7. Ticketing machine
8. Northbound, southbound platform distinction
9. Wheelchair accessible facilities
10. Locker
11. Drinking fountain
12. Charging station
13. Luggage
14. Smoking area, cigarette butts
15. etc

After 2 rounds of voting and discussion we picked 5 points that we want to refine:

 地圖、車票、置物櫃、煙蒂、休息空間

July 10

Each of us picked 1 problem to solve. Everyone got brilliant ideas for our proposal. It would be cool if TRA really makes them into reality! I got to design a new ticket for TRA. I came up with 2 designs of the train ticket:

Before and after comparison

Information arrangement

Improving Customer Experience for Local Restaurant

July 12

We visited a dumpling restaurant that Olivia recommended for us. After 1 good basket of dumplings and many awkward photoshoots later, we discuss which areas we can improve using customer journey map. Most of us agree that we're quite satisfied with our dining experience (because the dumplings are THAT good) but we definitely can boost the menu design and the interior arrangement.